TNA Bus Hire COVID – 19 Guidelines

TNA Bus Hire – COVID – 19 Guidelines

With the issues of health and safety rightly at the forefront of everyone’s mind, the wellbeing of our passengers, drivers and employees is TNA Bus Hire’s number one priority.

What are we doing – At the core of our policy is the adherence to Australia’s Department of Health’s advice.

• While we continue to provide a full service to passengers, we are asking passengers to ensure their journey is essential before booking.
• We are continuously reinforcing the Department of Health’s precautions to our drivers and employees to help prevent the spreading of COVID-19.
• We are asking passengers to follow the Australian Government Department of Health advice and ensure they are not exhibiting symptoms associated with COVID-19 before they book with us, and stating this within the booking.
• We are asking employees to work from home, unless it is essential that they come in for their role. Within the office, we are facilitating social distancing.
• We are requiring drivers who are exhibiting symptoms associated with the Coronavirus – high temperature or a dry cough – to stay at home.

corona virus

Our Own Measures

We understand that people may have concerns about travelling in charter vehicles during this time. We can assure you that as well as following the Australian Government Department of Health’s advice, TNA Bus Hire has put its own measures in place, including additional internal and external cleaning measures.

We believe we have robust contingency measures in place to ensure continuity of service in the case of the further spread of COVID-19.
TNA Bus Hire will continue to monitor Australian Government Department of Health’s advice closely and stands ready to make necessary changes to help protect our passengers, employees and our drivers.


TNA Bus Hire COVID-19 – Management Plan – Clean Commute

Keeping our passengers and drivers safe

At TNA Bus Hire, our highest priority is the health, safety and wellbeing of our team members, drivers, clients and our passengers. That is why we are now offering a service called:

Clean Commute

This means that you, as a driver can help contribute to taking passengers on their journey in the safest possible manner, subject to government regulations at the time. We appreciate that our clients trust us to deliver them in the safest possible manner at all times which we take very seriously.

How it works – Booking

When a vehicle is booked with you or the company you work for, we will send you details of the following information, in addition to the normal booking details:

  • An exact number of passengers
  • Manifest – names of the people travelling within your group

How it works – Vehicle Preplanning

Prior to the collection of our clients, you as the driver will:

  • Clean your vehicle meticulously inside and out
  • Spray the interior of the vehicle with a commercial grade sanitiser. Specifically the seats, armchairs, windows, window sills, handrails, aisles and curtains
  • Allocate specific seats on the vehicle for your journey, based on the passenger numbers noted within your booking.
  • Allocated seats will be marked with an “X” by the driver to highlight where you are able to sit inside the vehicle
  • Purchase face masks for each passenger

How it works – Using our service on the day

As the person responsible for the group you will:

  • Call the passenger contact prior to your journey to ensure they are ready
  • Arrive and stop the bus in a safe position
  • Mark an “X’ with electrical tape to highlight where passengers can sit on the vehicle
  • Leave facemasks in a bag near the vehicle so that each passenger can collect prior to entering the vehicle
  • Remain away from the vehicle as passengers enter the vehicle
  • Only 1 passenger should board or exit the vehicle at any stage
  • Inform passengers that they are required to sit only on seats marked with an “X”
  • Ensure that Air – conditioning will be used sparingly
  • Sanitise, disinfect and ensure you offer disinfectant hand wipes for all passenger, especially when entering and leaving the vehicle
  • Check that all passengers are present and sit in their allocated seating position

Ten ways to reduce your risk of coronavirus:

WASH hands often with soap and running water, for at least 20 seconds. DRY with paper towel or hand dryer.

COVER your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue cough or sneeze into your upper sleeve or elbow.

PHONE your GP first if you need medical attention. They will tell you what to do.

DON’T wear a face mask if you are well. 

GET the flu shot (available April). 

TRY not to touch your eyes, nose or mouth.

ISOLATE yourself at home if you feel sick. If you take medication ensure you have adequate supplies.

CONTINUE healthy habits: exercise, drink water, get plenty of sleep, and now is the time to quit smoking. Call the Quitline 137 848.

BUY an alcohol-based hand sanitiser with over 60 per cent alcohol.

SHAKING HANDS is to be avoided!

Information for Public Transport – Australian Government – Coronavirus disease (COVID-19)
(taxis, ride-hail services, trains, buses, trams etc)

People who have travelled from a country or region that is at high or moderate risk for COVID-19 should monitor their health closely. If you develop symptoms including a fever and cough you should isolate yourself immediately and urgently seek medical attention. Go to for the list of at-risk countries.

People who think they may have been in close contact with a confirmed case of coronavirus, should also monitor their health and seek urgent medical attention.

This information sheet should be read in conjunction with the ‘What you need to know’ and ‘Isolation guidance’ information sheets at /covid19-resources


Advice to drivers of public transport

Drivers of public transport, including taxis, ride-hail services, trains, buses and trams, are advised specific requirements are in place for people who have travelled from a country or region that is at high or moderate risk for COVID-19, or think may they have been in close contact with a confirmed case of coronavirus. Go to for the list of at-risk countries and isolation requirements.

What you need to know

 You do not need to wear a mask if you are healthy.

  • Any passenger with a suspected case of coronavirus, or who has travelled through an at-risk country has been advised to wear a surgical mask to prevent spreading the virus.
  • Once passengers have disembarked and the journey is complete, you are not required to take any further measures.
  • You should employ standard cleaning practices at the end of each shift, as part of good hygiene practice.
  • In the event of a passenger spreading droplets (such as sneezing, coughing or vomiting), clean surfaces with appropriate disinfectant wipes so that the potential spread of infection can be minimised.

Advice to passengers using public transport

Specific requirements are in place for people who have travelled from a country or region that is at high or moderate risk for COVID-19, or think they may have been in close contact with a confirmed case of coronavirus. Go to for the list of at-risk countries and isolation requirements.

A guide to home isolation is available at

Travelling to your isolation location

In line with Australian Government advice, we have a clear set of guidelines around managing the spread of Coronavirus (COVID-19) and protecting our people, passengers and driver-partners, whilst we maintain service continuity.
This policy has been updated following the Australian Government’s announcement on the 31st March 2020 of additional measures to manage the spread of COVID-19, but may be subject to amendment given the changing nature of this issue.

  • Wear a surgical mask, if available
  • Avoid direct contact with other passengers, drivers and transport staff
  • Practise good hand hygiene and cough/sneeze hygiene:
    • wash your hands frequently with soap and water, before and after eating, and after going to the toilet
    • cover your cough and sneeze, dispose of tissues, and use alcohol-based hand Sanitiser
    • and if unwell, avoid contact with others (stay more than 1.5 metres from people).

More information

While coronavirus is of concern, it is important to remember that most people displaying symptoms such as fever, cough, sore throat or tiredness are likely suffering with a cold or other respiratory illness—not coronavirus

For the latest advice, information and resources, go to

Call the National Coronavirus Health Information Line on 1800 020 080. It operates 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450. 

The phone number of your state or territory public health agency is available at  If you have concerns about your health, speak to your doctor.