We want your journey with TNA Bus Hire to be smooth and stress-free! Here are some of the questions we frequently receive about our bus charter services. If you have a question about any of our bus hire services, please contact us today.

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What are the payment methods you accept and when is final payment due?

Payment is due 7 days prior to departure.

Our payment options include:

  • Visa and Mastercard via Westpac’s online Payway System
  • Visa and Mastercard via telephone
  • Bank Transfer

When do I need to pay for my booking?

To secure your vehicle with TNA Bus Hire you will be required to pay a non-refundable 20% deposit, while the remaining balance is to be paid 7 days prior to your journey.

Will the driver let me know if we incur any additional charges on the day of travel?

No – the driver is not responsible for any administration of financial aspects of the business and therefore will not be aware of the guidelines regarding rates and additional charges. It is your responsibility to manage your group on the day of the journey.

Will adding additional stops to my trip incur additional charges?

We can only advise you on additional stop charges at the time it is requested. As every situation can be different, there are no set guidelines or rates that would be applicable for all itinerary changes.

If you wish to update your booked itinerary, please contact us as soon as possible and our team will advise you of any additional costs that may be applicable.

Are items such as toll fees, entry costs, parking fees and ferry tickets included in the vehicle quotation?

No. The quotation is for the bus, the driver, insurance and the cost of running the vehicle only.

Is food or drink (non-alcoholic) allowed on the bus?

Most beverages (non-alcoholic) are permitted on your bus charter with the exception of those in glass containers. Easy to manage foods (ones that will not create a mess) are permitted to avoid spills or damage to the bus. Charges will apply if any cleaning is required after your journey is complete.

Are we allowed to stand on the bus during travel?

Standing on some low-floor buses is permitted, however it is not permitted on minibuses or standard/luxury coaches for safety reasons. For more information on vehicle safety and permissions, please contact us.

Does my charter quotation include meals and accommodation for the driver?

In instances where your chartered vehicle is travelling a significant distance away from home, or where your group is embarking on a multi-day tour, it may be feasible for the driver to stay with your group. Normally this is when the driver will require accommodation and meals at your cost. In this situation you may choose to supply your driver with meals and accommodation you have arranged, or we can provide this for you at an additional cost.

If accommodation for the driver is required, drivers must have their own room and that room must have a minimum rating of 3.5 stars.

Are bonds required to hire a bus?

For certain groups, such as Hen’s days and Buck’s parties, wine tours, birthday parties and late-night transfers, we will require a bond. Bonds are approximately $300.00 AUD including GST (depending on the bond’s purpose) and will be used in the event of covering any additional costs such as overtime charges, cleaning fees and/or damage to the vehicles interior or exterior.

Are there any cancellation fees when using TNA Bus Hire?

Yes, depending on the circumstances cancellation fees will apply:

  • 20% – Twenty percent of the total booking amount is required for cancellations regardless of reason (this is your non-refundable deposit)
  • 25% – Twenty-five percent of the total booking amount will be charged if cancellation occurs within 7 business days notice of your first journey (but not less than 96 business hours).
  • 50% – Fifty percent of the total booking amount will be charged if cancellation occurs with less than 96 hours (on business days) of your first journey but not less than 48 hours.
  • 100% – The full booking amount will be charged if cancellation occurs within 48 hours (on business days) of your first journey.

What are your overtime charges?

Overtime or ‘waiting’ rates are charged at $41.25 AUD including GST. per 15 minutes for all vehicle charters ($165.00 AUD per hour).

Are alcoholic beverages allowed on the bus?

Unfortunately our company policy prohibits alcohol to be opened or consumed while aboard the vehicle at any time.

Do larger coaches and buses have storage?

Yes. Larger touring coaches have luggage bins underneath the vehicle that can hold passenger bags. Most charter buses and low-floor buses generally do not have luggage bins. In regards to airport transfers, we advise that you book a coach instead of a chartered bus and any excess luggage must be discussed in detail with our booking staff to verify luggage needs/requirements.

Am I allowed to upgrade or downgrade the size of my vehicle if the number of passengers in my group change?

Yes, however only if the bus you are wishing to update/downgrade to is available. We are not able to advise you on availability of certain vehicles at a future date, but we can advise you on availability on the day of your request. Additionally, pricing may change if you change your vehicle size.

Do all buses and coaches have anchor points available for child seats?

No. Only certain vehicles have anchor points for child seats. You must advise your TNA consultant when booking to ensure the vehicle you charter includes anchor points.

TNA Bus Hire adheres to laws in all states whereby children are required to be seated and belted correctly. Where laws do not require that a child be secured with a seatbelt, we strongly recommend that all children be wearing a seatbelt during travel to avoid injury in the event of a traffic incident.


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Our friendly and knowledgeable staff are here to answer any questions you may have about our bus charter services – give us a call on 1300 TNA BUS (1300 862 287) or send us a message.

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